By listening, exploring and creating we offer bespoke holistic training and consultancy solutions which will enrich your business, add value and improve business performance

We bring together years of practical Contact Centre, Sales, Service and Management experience, both operationally and from a people management perspective. From Talent Development and Succesion Planning through to Transformational Leadership Development, we have a specialist pool of consultants with the credentials to provide People Development and Operational Consultancy to a wide range of clients across the UK, Europe and Globally.

• Strategy and vision...

  At Connections we see the development of clear corporate goals and objectives as this first vital step in developing people and managers, and increasing business performance. Our philosophy is to link in to your strategy and vision so that we “connect” the solution to the direction of your business. Read more...

• Training People...

  Training, Development and Coaching are fundamental parts of the Management Toolkit, and in order for our clients to realise a tangible Return on Investment in developing people, these activities must be measured directly alongside Strategy and Vision.
  Our People Development interventions are prepared specifically from our analysis on site with you, together with our knowledge of Industry Best Practice. Cultural Fit is key, and we look to understand and match the style, culture and operational constraints that are individually unique to our clients. Read more about our training interventions...

• Operational process...

  Supporting People and Performance development with aligned Internal Processes is fundamental to delivering the monetary Return on Investment for which Connections Oxford have gained a reputation. Often a peak in business performance occurs following a training or learning intervention; the effect can then diminish due to operational pressures and reversion to “type”. Our Performance Management Systems can be implemented... Read more...

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Connecting People Business Breakfasts

Throughout 2009, we will be running 2 hour topical business breakfasts in your area, giving you the opportunity to meet with like-minded peers.

Every company that attends will receive a 1 hour complimentary follow up session to support the delivery of a current project Read more... 

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Guide To Service Line Management...

How does Service Line Delivery impact on you?

With the government mandate to implement Service Line Delivery in NHS trusts throughout the UK, we understand that that there may be wide and varying replies to such a question! Read more...

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Housing association support...

With the distribution of the National Housing Federation’s Code of Service Delivery and Accountability, there is a real opportunity to reward and recognise achievements in Customer Service delivery.
It is also an opportunity to take stock, and identify key areas of business improvement that will be required to meet the requirements of the Code in 2009. Read more...